Logging In

Q: Can I use my student number or social security number to log in to The Learning Center?
A: No. Only your Schneider Electric North American 8-digit Employee ID number can be used to sign into The Learning Center. For new employees, it takes approximately one week before you are assigned an Employee ID. If you are not a new employee and need your Employee ID, contact The Learning Center.
 
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Setting Language Preferences

Q: Can I change the language preference in The Learning Center?
A: Yes. You can set the preferred language in The Learning Center by clicking the Profile -Training History tab then Profile subtab. Select your preferred language from the drop down field, and click the Update button. Each time you go back into The Learning Center, text will be displayed in your preferred language.
 
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Viewing My Training History

Q: Why is some of my training history from before 2007 missing?
A: 95% of the 170,000 training records in the old system migrated to the new center successfully. If you believe there are discrepancies, you may reference your training history from the old system as of 1/12/2007 by clicking here.

Q: Can I make changes to the information in my Profile?
A: Yes. Profile information can be updated by clicking on the Profile -Training History tab then the Profile subtab.

Q: How do I view the classes I am enrolled?
A: Once you log in to The Learning Center, classes that you are enrolled in are displayed in the My Learning section of your Home tab.

Q: How do I find the Courses that are assigned to me?
A: Courses are assigned via Learning Paths. Learning Paths can be viewed in the My Learning Path section of your Home tab. Click on the Learning Path text link to view the specific courses assigned to a Learning Path.

Q: Who do I contact if the Safety Learning Path assigned to me is incorrect?
A: Employee Safety Learning Paths are managed by Stan McAlister and local Safety Health and Environmental representatives as listed at the bottom of the safety program page.

Q: How do I view Courses I have completed?
A: To view the courses you have Completed, click the Profile -Training History tab then the Training History subtab.

Q: I attended and completed a course but it is not listed on my Training History.
A: Generally there is a 2 week turn around time for classes to be closed out in The Learning Center based upon your successful completion of the test and evaluation for the course.
 
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Registering for Training

Q: How do I search for Courses?
A: In The Learning Center, a student can search for courses by clicking on the Catalog tab. A student can search by typing in a keyword or course code or by browsing by category or subject. An Advanced Search can be performed to include more specific information about the course such as language, learning style (scheduled or self-paced), location, or date range. The wildcard for searches is the percent (%) sign.

Q: Why can't I see all the courses in the catalog when doing a course search?
A: In the case that you have set language preferences, results will filter so that you only see courses that are set for your preferred language. To see all courses, perform an Advanced Search. Select ALL LANGUAGES in the Advanced Search.

Q: How do I request participation in a class if there is no offering listed?
A: You can request a class be scheduled if there is no offering currently available in The Learning Center. To request an offering, search for the course in the Catalog. Review all the available offerings for the course. Click on the Enroll button for the offering titled "Request a New Offering". Enrolling in the "Request a New Offering" offer notifies The Learning Center that you have requested an offering of the course to be scheduled. You will be notified when additional classes are available. At that time, you will need to enroll into the specific class that you would like to attend.

Q: How long does it take to be approved to attend a class?
A: Enrollment approval is completed by your manager. You are not enrolled in the class until your manager approves your enrollment request in The Learning Center. Once your manager approvals your enrollment request, you will be enrolled in the class.
 
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Completing Training

Q: Do I have to complete the test and evaluation for a course to be marked Complete on my transcript?
A: Yes. The test and/or evaluation is considered part of the course and determines overall course completion.

Q: I have completed a Self-Paced training course. Why is the course not marked Complete on my Training History?
A: There are several reasons that a course may not be marked as Complete. If there is a Test, Simulation, or Evaluation associated with the course that is not complete, the Self-Paced course will not be Complete. If the Self -Paced course has a Test and/or Simulation, you must receive a score of 80% or better on each .

Q: Why is some of my training history from before 2007 missing?
A: 95% of the 170,000 training records in the old system migrated to the new Center successfully. If you believe there are discrepancies, you may reference your training history from the old system as of 1/12/2007 by clicking here.

Q: Who do I contact if the information on my training history is incorrect?
A: For questions concerning the information on your training history, contact The Learning Center at thelearningcenter@us.schneider-electric.com
 
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Manager Permissions

Q: Can I view training for my direct reports?
A: Yes. As a manager, you can view your employees' training history. Click on the Manager tab. A manager can view an employee's enrollments, training history, and learning paths by clicking on the icon in the corresponding column.

Q: Can I run reports on my direct reports training activity?
A: Yes. Click on the Manager tab then on the Reports subtab. A list of manager reports will be displayed.
 
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