)
in the corner, you can hold your mouse over the ()
icon and it will display a pop up window showing your IP address. You may need
to move your mouse up and down back over the ()
icon several times.
How to find your IP Address
The Information Center or The Learning Center will need the IP address of your computer in order to connect to your PC to help you. Be prepared to give us your computer's IP Address. When the Information Center or The Learning Center connects to your computer, you must select the window that pops up indicating that it is alright with you for us to connect to your PC.
If you are in the office, your computer's IP address will begin with 157.198.
If you are working from home on a company PC and you are on the VPN, your computer's IP address will begin with 10.
If you are working from home on your own PC, we will not be able to connect to your PC to help you. You must have a company PC with the Remote Administration program installed on it in order for the Information Center or The Learning Center to connect to your PC to help you.
There are several ways to find the IP address of your computer.
Option 1 - using your System Tray
Option 2 - using SENA Utils
Option 3 - using the DOS prompt
Option 1 - using your System Tray
In the lower right hand corner of your PC, you will have icons showing programs that are running on your PC. You may need to select the << arrows in the corner to open all your icons up.
If you see the Remote Admin icon ()
in the corner, you can hold your mouse over the ()
icon and it will display a pop up window showing your IP address. You may need
to move your mouse up and down back over the ()
icon several times.
You may not have the following SENA Utils program installed on your PC. If you do not see that option on your PC, use Option 2 to find your IP address.
1. Select Start - Programs - SENA Utils - IP Configuration
The below window displays. Your IP address is the second line.
In the below example, the IP address is 157.198.137.251.
When all else fails, you should be able to use the following option to obtain your IP address.
1. Select Start - Run, the Run window displays
2. Enter 'cmd' and select Enter or select the 'OK' button, the DOS prompt window will display
3. At the Dos Prompt, enter 'ipconfig' and select Enter, some text will appear and in the middle the line with IP Address indicates your IP Address.
In the below example, the IP Address is 157.198.137.251.
